Shipping policy
We want your sauces to arrive safely, securely, and as quickly as possible. This Shipping Policy explains how we process and ship orders placed through our online store.
Shipping Destinations
We currently ship within the United States only.
At this time, we do not offer:
- International shipping
- Local delivery
- Local pickup or in-store pickup
- Delivery outside the United States
Orders must be placed with a valid U.S. shipping address.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next available business day.
During periods of high order volume, promotions, holidays, or unexpected circumstances, processing may take slightly longer. If a significant delay occurs, we will make reasonable efforts to keep affected customers informed.
Shipping Times
Once your order has been processed and handed over to the shipping carrier, estimated delivery times may vary depending on your destination and the carrier's service.
Typical delivery estimates are:
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 3–7 business days |
| Expedited Shipping, when available | 1–3 business days |
Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary because of weather, carrier delays, holidays, high shipping volumes, incorrect addresses, or circumstances outside our control.
Shipping Costs
Available shipping options and applicable shipping charges will be displayed during checkout before you complete your purchase.
If Sicovanor offers a free-shipping promotion or minimum-order threshold, the applicable offer will be clearly communicated on our website and at checkout.
Shipping charges may vary depending on the destination, order size, shipping method, and current promotional offers.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when tracking is available.
You can use the tracking number provided in the email to monitor the progress of your shipment.
Please allow some time for tracking information to become active after the package has been handed to the carrier.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice that your shipping information is incorrect, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or been shipped.
Sicovanor is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
Delayed, Lost, or Damaged Packages
Although we work with shipping carriers to ensure orders are delivered safely, shipping delays can occasionally occur due to circumstances outside our control.
If your tracking information indicates that a package has been delivered but you cannot locate it, please first check around your delivery location and with household members or neighbors. You may also contact the shipping carrier directly.
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us with your order details so we can help determine the appropriate next steps.
For damaged packages, we may request photographs of the package and products to assist with the investigation.
Delivery Delays and Service Interruptions
Delivery estimates may be affected by circumstances beyond our control, including severe weather, natural disasters, carrier disruptions, holidays, transportation interruptions, unusually high shipping volumes, or other unforeseen events.
Such circumstances may result in delivery taking longer than the estimated timeframe.
We appreciate your patience if a carrier-related delay occurs.
Order Changes and Cancellations
If you need to make a change to your order or request a cancellation, contact us as soon as possible after placing your order.
Because orders may enter processing quickly, we cannot guarantee that changes or cancellations can be made once an order has been processed or shipped.
Once an order has been shipped, it cannot be canceled through the shipping process.
For information regarding returns, refunds, or other order-related concerns, please refer to our Refund Policy.
No Local Pickup or Delivery
Sicovanor currently does not offer local pickup or local delivery services.
All orders must be shipped through our available shipping options to an eligible U.S. shipping address.
Questions About Shipping?
If you have questions about your order, shipping status, or delivery, please contact our customer support team through the Contact_Us page. When contacting us about an existing order, please include your order number so we can assist you more efficiently.
Thank you for choosing Sicovanor. We appreciate your business and look forward to delivering bold flavor to your door.